Help article on the platform

• Getting Started
  • Top Navigation
  • App installation
  • Introduction to the platform
  • Simplify workflow with iFrames
• Assets
  • Real Time Datastreams
    • Create new data streams via Collect Data
      • Different Connectors
    • Grouping of datastreams
    • Edit data streams
      • Real-time calculations of individual data streams
    • Visualization of a datastream
    • How to simulate data of a datastream
  • Datastream visualization and commenting
    • Synchronisation of datastream configuration (offline-configuration)
  • Offline configuration of connectors
  • Optimization Explorer - Alarm recording and analysis
    • Preparation for displaying error messages in the Optimization Explorer
      • Create error data stream on asset
  • Reports
    • Create reports and edit sending details
    • Layout of report
    • Fill your report with data
  • Digital twin
    • QR-Codes on 3D-model
    • Hotspots on your digital twin
    • Adjust your CAD model
    • Navigation of 3D scene
    • Render images of the digital twin
• Feedback Center
  • Report a problem
  • Request a feature
  • See your requests
    • Ticket Details
  • Support Levels (Service Level Agreement)
  • Who solves which issues?
  • Integration to ticket systems
  • Request for help
• Gateway Management
  • Asset Overview
    • Asset Detail
      • Edit Asset
      • Create new Asset
      • Dashboards
        • Create new Dashboard
        • Dashboards detailpage
        • Edit dashboards and widgets
        • Add dashboard widgets
      • Metadata and documents
      • Export data of an asset
    • Asset Authorization management
    • Machine comparison via table filter, status and KPIs
  • Gateway Overview
    • Authorizations of roles on gateways
  • Gateway Details
    • Configuration of the gateway connections
      • Ethernet Configuration
      • Wifi configuration
      • SIM connection
    • Edit Gateway
    • Connected assets
      • Delete connector
      • Show connector logs
  • Test RPC call (internal)
  • Delete a gateway
  • Terminal
  • Custom container
  • Datacollection - Connectors
    • OPC-UA
    • Modbus TCP
    • Siemens S7
    • Custom Connector for own protocols / sensor technology
    • GNSS connector - global navigation satellite system
  • Container
  • Remote commissioning of industrial IoT Edge Gateways
  • Moving a gateway to other accounts
• Translations
  • Language customization and multilingual asset data
    • Translate assets and associated data
    • Translating individual attributes
• Accountmanagement
  • Accounts Details
  • Account users
    • Change user data
    • Remove user from an account
    • User-tags
  • Account design
    • Desktop
    • Mobile - Smartphones and Tablets
    • Setup own domain (DNS) and mailserver (SMTP)
      • Setup own mailserver (SMTP or API sendgrid Azure)
  • Subaccounts
    • Create a subaccount
  • Account roles
    • Edit user roles
    • Permissions of roles
    • Create, edit and delete roles
• Personal account
  • Overview of your user account
    • Reset user password
    • Change password
  • Notification settings
    • Notification times
    • Notification channels
    • User Notification Logs
  • Single-sign-on (SSO) and multi-factor-authentification (MFA)
• API
  • API Authentication
  • E-Mail API Anbindung (SendGrid Microsoft Azure)
  • Query data via the API
• Helpcenter
  • How to create helpcenter articles
  • Your helpcenter in your design